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The question of the month is:
Are you familiar with workforce optimization or performance optimization?
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We will share the results in next month’s issue.
You may also contact us using the following information.
FurstPerson
8410
W. Bryn Mawr Ave.
Suite 100
Chicago, IL 60631
Toll Free: 888.626.3412
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Welcome to the most recent edition of the FurstWord Newsletter. FurstWord is our complimentary e-newsletter specifically for contact center professionals. Featured topics include best practices, FurstPerson updates, product highlights, and case studies.
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FurstPerson presents at CCSF conference
Our President and CEO, Jeff Furst, presented at the 6th annual Customer Care and Service Forum last June on Performance Driven Hiring. This article provides a high level summary of his presentation.
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| FurstPerson announces new training program
FurstPerson announces new Behavioral Interview Training designed to help hiring managers improve the consistency and accuracy of the hiring process. The interview training is designed from key techniques developed in FurstPerson’s recruitment process outsourcing group.
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| CC Hire
When evaluating job candidates, how do you know if they “can do” the job? FurstPerson’s CC HIRE mental alertness test evaluates their cognitive abilities. Learn more about how this assessment product can help you hire better employees.
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Financial/Collections
Learn how FurstPerson help a major financial services collection group predict collector job performance and generate a significant return on investment.
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