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The question of the month is:
"How has the number of agents in your call center changed from last year?"
Take The Survey
We will share the results in next month’s issue.
You may also contact us using the following information.
FurstPerson
8410
W. Bryn Mawr Ave.
Suite 100
Chicago, IL 60631
Toll Free: 888.626.3412
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Welcome to the most recent edition of the FurstWord Newsletter. FurstWord is our complimentary e-newsletter specifically for contact center professionals. Featured topics include best practices, FurstPerson updates, product highlights, and case studies.
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Six Steps to Reducing 90 Day Attrition
Attrition costs your organization money. A lot of money. If your organization has 1,000 agents with 50% attrition, your center is burning over $200,000 per month in turnover-related costs. Fortunately, proven methods to reducing attrition do exist. This article shows you six reasons why attrition occurs and ways to fix them.
Read More (Adobe PDF) -->
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The Chicago Sun-Times
The Chicago Sun-Times asks you to check out an online gauge for knowing whether you’ll love or hate the job.
Read
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| FurstSource RPC Unlike FurstSource RPO (Recruitment Process Outsourcing) where FurstPerson manages an end-to-end hiring solution on your behalf, FurstSource RPC (Recruitment Process Co-Sourcing) provides a strategic partnership between FurstPerson and the Client to recruit and hire better contact center employees.
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Business Process Outsourcing/Customer Service
Fortune 500 business process outsourcing and consulting firm reduces attrition and predicts tenure based on capability assessment.
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