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The question of the month is:
Do you have a separate group of agents handling just email correspondences?
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We will share the results in next month’s issue.
You may also contact us using the following information.
FurstPerson
8410
W. Bryn Mawr Ave.
Suite 100
Chicago, IL 60631
Toll Free: 888.626.3412
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Welcome to the most recent edition of the FurstWord Newsletter. FurstWord is our complimentary e-newsletter specifically for contact center professionals. Featured topics include best practices, FurstPerson updates, product highlights, and case studies.
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Building Profits Through Better Hiring Decisions
Building profit growth in contact centers can be gained by focusing significant attention on recruiting and hiring systems. This article discusses specific candidate screening and selection elements that should be the areas of focus in order to build a profitable staffing system.
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| FurstPerson introduces FurstHire integrated hiring system v. 3.0
The new release of the FurstHire hiring system combines FurstPerson’s proprietary FurstTrack candidate management system with seamless delivery of assessment testing content and real-time reporting of test results.
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| AutoScreen® Plus
Based on the proven theory that previous work history will determine future work performance, AutoScreen Plus utilizes biographical data assessment methodology to review candidates’ work habits and screen them quickly and effectively.
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Communications/Customer Support
Fortune 500 communications company increases the probability of hiring better customer support specialists and decreases attrition with a portfolio of FurstPerson web-based tools including biographical data assessment.
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