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Always-on
Recruiting
Discover how job candidates can reach you faster and easier.
Will
They Do the Job
Learn how you can determine which candidates
are motivated to work in your contact center.
Try
Before You Hire
Provide your candidate with a realistic job
preview and assess their abilities at the same time.
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The question of the month is:
"What are your agents' responsibilities?"
Take The Survey
We will share the results in next month’s issue.
You may also contact us using the following information.
FurstPerson
5509 N. Cumberland Ave.
Suite 505
Chicago, IL 60656
Toll Free: 888.626.3412
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Welcome to the most recent edition of the FurstWord Newsletter. FurstWord is our complimentary e-newsletter specifically for contact center professionals. Featured topics include best practices, FurstPerson updates, product highlights, and case studies.
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Hiring for Sales – Combining Sales with Service
As you consider adding sales to your service agents’ job duties, it is vitally important to understand whether your current employees can handle the additional sales responsibilities and how you will hire new employees given the changed job requirements.
Read More (Adobe PDF) -->
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| Assessment Tool Predicts Multi-Tasking Ability
The success of contact center agents strongly depends on their ability to multi-task. Use new CC Hire v. 3.0 from FurstPerson to predict a candidate’s multi-tasking ability.
Read
More (Adobe PDF) --> |
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| CC Hire v. 3.0 Whether your needs are to increase
agent service quality, increase agent collection
success, or lower employee turnover, find out how
you can predict your contact center employee performance.
Read More --> |
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Customer Care Outsourcing Firm/Sales
The FurstPerson process
helps a leading customer care outsourcing firm
to improve its recruiting process and hire better
employees. New hires at a contact center
location generated 1.45 more warranties sold per
100 calls than previous hires.
Read More -->
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