FurstWord Newsletter

FurstWord is FurstPerson's complimentary e-newsletter specifically for contact center professionals. Featured discussions focus on the screening and selection of contact center agents and other issues around the hiring process in contact center organizations.

Content may draw from academic research, our team of professionals, and other industry experts.

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March 2006 Issue
November/December 2005 Issue
September 2005 Issue
July 2005 Issue
May 2005 Issue
April 2005 Issue
March 2005 Issue
February 2005 Issue
November 2004 Issue
October 2004 Issue