Are you familiar with workforce optimization or performance optimization?	Wednesday, July 20, 2005
Do you have a separate group of agents handling just email correspondences?	Tuesday, May 24, 2005
Approximately what proportion of your agents is home-based?	Thursday, April 14, 2005
How has the number of agents in your call center changed from last year?	Thursday, March 17, 2005
What is your approximate turnover rate for agents?	Monday, February 07, 2005
How many agents do you have in your contact center?	Friday, November 12, 2004
What are your agents' responsibilities?	Monday, October 04, 2004