On October 5, 2010, FurstPerson, of Chicago, IL, introduced a new product that offers a comprehensive solution for the ongoing challenge of agent turnover in the contact center. The CC Audition simulation
works to ensure that only the best qualified candidates advance to the pool of candidates for continued consideration. The CC Audition portfolio has been expanded by the addition of CC Audition Talk & Note
. Saddletree Research believes FurstPerson’s CC Audition suite represents the cutting edge of assessment solutions for the contact center industry.
The full report by Paul Stockford of Saddletree Research
can be downloaded by clicking below.