1stWord: January 2011
Young vs. Old - Who Do You Hire?
FurstPerson Research: Do Age Differences Among Agents Impact a Customer's Experience?
This new whitepaper addresses age groups and job performance, specifically in regards to call center recruitment, attrition and performance.
Generation Y in the Call Center
The January issue of Contact Center Pipeline features FurstPerson's Brent Holland discussing "Recruiting and Hiring Gen Y Agents", and why it's important for call centers to change their policies and practices to appeal to this demographic's work desires.
FurstPerson receives Customer Interaction Solutions magazine's 2010 Product of the Year awards for CC Audition - Talk & Note and CC Audition - Sales
Our newest hiring simulations in the CC Audition family were recently recognized by CIS magazine for their achievement in advancing contact center technologies.
This new whitepaper addresses age groups and job performance, specifically in regards to call center recruitment, attrition and performance.
Generation Y in the Call Center
The January issue of Contact Center Pipeline features FurstPerson's Brent Holland discussing "Recruiting and Hiring Gen Y Agents", and why it's important for call centers to change their policies and practices to appeal to this demographic's work desires.
FurstPerson receives Customer Interaction Solutions magazine's 2010 Product of the Year awards for CC Audition - Talk & Note and CC Audition - Sales
Our newest hiring simulations in the CC Audition family were recently recognized by CIS magazine for their achievement in advancing contact center technologies.
