Michele Rowan, founder of Customer Contact Strategies, speaks with FurstPerson CEO Jeff Furst about the benefits of the home agent model.  Michele Rowan moved over 1,000 agents home while a Vice President at Hilton and conducts workshops, web trainings and needs analysis for companies to successfully design and implement home working strategies.

Michele discusses how the home agent model:
  • Reduces operating costs
  • Propels customer satisfaction
  • Contributes to employee satisfaction
Michele also shares survey data from the 2011 Remote Agent Summit, where 90 companies discussed their home agent strategies.

Listen now or download for later.