1stWord: November 2010
Social Media and Generational Hiring
FurstPerson Research: Generational Hiring for the Optimal Customer Experience
Brent Holland, FurstPerson’s Vice President, Research and Consulting, presented his findings about generational differences and their impact on call center attrition and performance at Frost & Sullivan’s Customer Contact 2010 West event last month. His research addresses several areas surrounding age groups and job performance, specifically in regards to call center attrition and performance. You can find Part 1 and Part 2 on our blog.
More Research: Applying Social Media to Call Center Recruiting
Using social media as a recruiting source is a hot trend…or is it? How viable is social media for volume hiring in the call center? FurstPerson Director Tim McDaris conducted some high level research into this trend to determine candidate views on social media as well as which social media outlets are more viable recruiting channels. Tim’s full report and conclusions are available via our blog.
Brent Holland, FurstPerson’s Vice President, Research and Consulting, presented his findings about generational differences and their impact on call center attrition and performance at Frost & Sullivan’s Customer Contact 2010 West event last month. His research addresses several areas surrounding age groups and job performance, specifically in regards to call center attrition and performance. You can find Part 1 and Part 2 on our blog.
More Research: Applying Social Media to Call Center Recruiting
Using social media as a recruiting source is a hot trend…or is it? How viable is social media for volume hiring in the call center? FurstPerson Director Tim McDaris conducted some high level research into this trend to determine candidate views on social media as well as which social media outlets are more viable recruiting channels. Tim’s full report and conclusions are available via our blog.
