Recently at the International Customer Service Association (ICSA) conference, Barbara Morrison, a Human Resources Director for Suddenlink Communications, and Jeff Furst, President and CEO of FurstPerson, presented a case study titled Separating Myth from Fact: Hiring for Peak Performance and Service.  Based on this discussion, FurstPerson has summarized three key strategies that enable contact center hiring managers to separate myth from fact when developing and operating contact center hiring processes.

Read our latest whitepaper to learn about the Strategies that Separate Myth from Fact in Contact Center Hiring.