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Follow our employees, clients, and interested industry individuals as they provide insights into FurstPerson products and solutions as well as trends and issues in the contact and call industry.

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Driving Hiring Performance Improvement: 8 Steps to Great Contact Center Hiring -- Step 8 Published: March 02, 2010 Step 8: Don’t forget about the Team Leaders - Use the same process for Team Leader hiring

Two Ideas to Improve Contact Center Recruiting Published: February 17, 2010 The reality of high volume agent selection systems is that the use of valid assessment tools is only part of an effective recruiting process.

Driving Hiring Performance Improvement: 8 Steps to Great Contact Center Hiring -- Step 7 Published: February 10, 2010 Step 7: Rinse, repeat, and quantify for results improvement and to determine the financial payback

FurstPerson Wins 2009 Product of the Year Awards Published: February 01, 2010 1stSolve and 1stHire recognized by Customer Interaction Solutions Magazine

Driving Hiring Performance Improvement: 8 Steps to Great Contact Center Hiring -- Step 6 Published: January 29, 2010 Step 6: Create a proactive recruiting and sourcing strategy

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