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Follow our employees, clients, and interested industry individuals as they provide insights into FurstPerson products and solutions as well as trends and issues in the contact and call industry.

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5 Things You Should Know from the 2009 Contact Center Recruiting and Compensation Survey Published: March 10, 2010 Recently, FurstPerson published findings from our 2009 Contact Center Recruiting and Compensation Survey, which was completed by over a hundred contact center leaders from throughout North America. The benchmarks in this report allow contact centers to compare current practices against contact centers across the United States and Canada.

Driving Hiring Performance Improvement: 8 Steps to Great Contact Center Hiring -- Step 8 Published: March 02, 2010 Step 8: Don’t forget about the Team Leaders - Use the same process for Team Leader hiring

Two Ideas to Improve Contact Center Recruiting Published: February 17, 2010 The reality of high volume agent selection systems is that the use of valid assessment tools is only part of an effective recruiting process.

Driving Hiring Performance Improvement: 8 Steps to Great Contact Center Hiring -- Step 7 Published: February 10, 2010 Step 7: Rinse, repeat, and quantify for results improvement and to determine the financial payback

FurstPerson Wins 2009 Product of the Year Awards Published: February 01, 2010 1stSolve and 1stHire recognized by Customer Interaction Solutions Magazine

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