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Follow our employees, clients, and interested industry individuals as they provide insights into FurstPerson products and solutions as well as trends and issues in the contact and call industry.

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5 Things You Should Know from the 2009 Contact Center Recruiting and Compensation Survey -- Number 3 Published: March 30, 2010 What Were the Average Wages for Contact Center Employees in 2009?

5 Things You Should Know from the 2009 Contact Center Recruiting and Compensation Survey -- Number 2 Published: March 23, 2010 What Are Hiring Projections for 2010?

Quality of Hire and Recruiting Speed -- How do you have both? Published: March 16, 2010 Recruiting speed and hiring for quality are two of the biggest challenges facing firms that employ contact center agents. Why does quality of hire and recruiting speed matter?

5 Things You Should Know from the 2009 Contact Center Recruiting and Compensation Survey Published: March 10, 2010 Recently, FurstPerson published findings from our 2009 Contact Center Recruiting and Compensation Survey, which was completed by over a hundred contact center leaders from throughout North America. The benchmarks in this report allow contact centers to compare current practices against contact centers across the United States and Canada.

Driving Hiring Performance Improvement: 8 Steps to Great Contact Center Hiring -- Step 8 Published: March 02, 2010 Step 8: Don’t forget about the Team Leaders - Use the same process for Team Leader hiring

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