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Follow our employees, clients, and interested industry individuals as they provide insights into FurstPerson products and solutions as well as trends and issues in the contact and call industry.

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Driving Hiring Performance Improvement: 8 Steps to Great Contact Center Hiring -- Step 5 Published: January 19, 2010 Step 5: Validate the relationship between the hiring process and the business outcomes

Driving Hiring Performance Improvement: 8 Steps to Great Contact Center Hiring -- Step 4 Published: January 12, 2010 Step 4: Identify predictive assessments that evaluate job candidates on the important worker characteristics

Driving Hiring Performance Improvement: 8 Steps to Great Contact Center Hiring -- Step 3 Published: December 04, 2009 Step 3: Understand and define the job families (call or contact types)

Driving Hiring Performance Improvement: 8 Steps to Great Contact Center Hiring Published: November 30, 2009 Step 2: Understand which performance metrics relate employee performance to achieving the desired business outcomes

Driving Hiring Performance Improvement: 8 Steps to Great Contact Center Hiring Published: November 20, 2009 Recently we wrote a whitepaper that outlines 8 steps for great contact center hiring. Over the next few weeks, we will break-out each of these steps.

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