Blog

Follow our employees, clients, and interested industry individuals as they provide insights into FurstPerson products and solutions as well as trends and issues in the contact and call industry.

Displaying 26 to 30 of 69 Posts

« Back Next »

Brent Holland Presenting at 2009 ACCE conference Published: October 08, 2009 If you are attending the 2009 ACCE conference in Las Vegas from October 5th through October 9th, please join Brent Holland for his discussion on hiring great customer care agents.

2008 Istanbul Call Center Conference Presentation Published: August 04, 2009 In September 2008, Jeff Furst, FurstPerson's founder and CEO, presented at the 2008 Istanbul Call Center Conference in Turkey.

From McKinsey - Improving service in a downturn Published: June 26, 2009 McKinsey, the global consulting firm, offers an interesting article comparing customer satisfaction and speed of answer.

Let Them Drive: Advice on New-Hire Evaluations Published: June 10, 2009 Debbie Biggs posts an article on the ICMI Knowledge Center discussing the case for hands-on evaluation.

Article on the Philippine Call Center Industry Published: June 04, 2009 Wall Street Journal has a great review on the call center industry in the Philippines.

Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 [ Show All ]

« Back Next »

• 
•