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Follow our employees, clients, and interested industry individuals as they provide insights into FurstPerson products and solutions as well as trends and issues in the contact and call industry.

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U.S. Tax law changes and implications to the call center outsourcing industry Published: May 11, 2009 TMCNet.com offers an interesting article based on research provided by Datamonitor on the potential impact to the call center outsourcing industry.

Common Practices Published: April 28, 2009 Do "common practices" dominate the call center industry?

Is Your Test the 40-yard dash? Published: April 26, 2009 Interesting article from the HR Tests blog by Bryan Baldwin.

CC Audition® recognized for industry leadership position Published: March 30, 2009 Dr. Charles Handler mentions our CC Audition simulation as a leading example of a simulation assessment in a recent article.

SWPP References FurstPerson Study Published: March 02, 2009 The Society of Workforce Planning Professionals recently discussed turnover and how to reduce it.

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