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Follow our employees, clients, and interested industry individuals as they provide insights into FurstPerson products and solutions as well as trends and issues in the contact and call industry.

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Use the Recession to Lower Turnover Costs Published: February 26, 2009 With more candidates knocking on HR's hiring door, call centers can reduce turnover.

Call Center Hiring Projected to Ring Up Gains in 2009 Published: February 04, 2009 A new white paper from FurstPerson identifies key metrics and success factors for companies and their call center hiring managers in the United States and Canada.

Culture of Cheating? Published: January 19, 2009 Test for Dwindling Retail Jobs Spawns a Culture of Cheating - The Wall Street Journal

Princess CSAT Published: January 11, 2009 The Disney Princesses remind us what it takes to deliver customer satisfaction.

Calling it Quits Article Published: January 11, 2009 Contact center agents are leaving in massive numbers -- attrition and absenteeism run rampant -- but there are ways to stem the tide.

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