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Follow our employees, clients, and interested industry individuals as they provide insights into FurstPerson products and solutions as well as trends and issues in the contact and call industry.

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We're Hot in 2008 Published: February 25, 2008 Kevin Wheeler, the noted HR consultant, provided a list of Hot technologies, products, and firms for 2008 in his column at ERE.NET. We're pleased that our CC Audition realistic job simulation was included.

Should You Hire Online Gamers? Published: February 25, 2008 We all know the stereotype of the gamer personality but some interesting research at Harvard Business School by John Seely Brown and Douglas Thomas and IBM makes the case that gamers might be your best employees.

Now you see them. Now you don't. Published: January 31, 2008 Absenteeism is one of the biggest challenges facing contact centers. It is also one of the most perplexing to solve. The cost is significant and probably haunts all Workforce Managers into the wee hours of the night.

Notes from Call Center Demo in Miami Published: January 31, 2008 We just returned from Call Center Demo in Miami. The show is sponsored by the same group that publishes Call Center Magazine. A few general observations:

Does Personality Testing Work? Published: January 31, 2008 Recently, several articles and industry people have questioned the value of personality testing. As an example, an article in Workforce Management claims the five Industrial Organizational (I/O) Psychologists state that personality testing is overated and does not provide value to pre-hire candidate evaluation.

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