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Follow our employees, clients, and interested industry individuals as they provide insights into FurstPerson products and solutions as well as trends and issues in the contact and call industry.

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Home Agent Hiring Published: February 02, 2007 We’re strong supporters of the home agent concept. We’ve been supporting home agent hiring since 2002. We’re pleased to announce our new hiring platform designed to help select the right candidate for the home agent position.

Google Searches for Better Hiring Published: January 27, 2007 Several clients and various HR sites have referenced an article about Google implementing a testing process for hiring. We’re big fans of Google and use their tools to support our Recruitment Process Outsourcing business as well as various marketing activities for our business.

It is all about the People Says Gartner Published: November 27, 2006 When we first started our business in 1998, we were amazed at the number of software solutions for the call center industry. We were more amazed at the small showing of solutions focused on people working in call centers, especially since labor is 65% of a call center’s budget.

Welcome to Our Blog Published: November 27, 2006 Welcome to our blog. We’re hopeful that you’ll find interesting content and ideas that you can use in your business. Our intent is to share content – ideas, research, opinions, and observations – with you. In the recruiting world, we’re late to the blog game. In the call center world, we’re a little early. Since call centers pay our bills, I guess we’re in a good position.

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