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Date/Time: 7/30/2010 4:41:23 AM MST

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News & Press

The latest news and information from FurstPerson.

Seven Hiring Best Practices for Call Centers

Published: June 18, 2010
By David Sims, TMCnet Contributing Editor

More to Successful Call Center Hiring than Big Five Assessment

Published: May 11, 2010
By David Sims, TMCnet Contributing Editor If you always kind of thought that turnover is a consistent problem within the call center industry, you win.

FurstPerson on Home-Based Agents

Published: May 03, 2010
TMCnet approached FurstPerson to get the firm’s insights on structuring a home agent program. We interviewed Jeff Furst, President and CEO, Dawn Lambert, Senior Manager, Selection and Assessment, and Brent Holland, Vice President, Research and Consulting.

Jeff Furst to Speak at Noble Systems' Users Conference

Published: April 28, 2010
By Patrick Barnard, Senior Web Editor, TMCnet

FurstPerson’s CEO Jeff Furst to Speak at 9th Annual Select Noble Users Group Conference

Published: April 27, 2010
Session to focus on improving the probability of making the right hire for the contact center

When it comes to Call Center Hiring, Personality Assessment Not Sufficient

Published: April 22, 2010
From David Sims, TMCnet Contributing Editor Research from FurstPerson’s 2009 Contact Center Recruiting and Compensation Survey, released in December, show that turnover alone costs organizations $4,284 per agent on average. And when you factor in the possibility of poor performance, that multiplies this cost by a factor of five to ten times, depending on your industry and call type, according to FurstPerson officials.

From TMCnet.com: FurstPerson on Home-Based Agents

Published: April 22, 2010
By Brendan B. Read, Senior Contributing Editor FurstPerson is a leading provider of Web-based call center hiring solutions. It has long been active in assisting contact centers recruiting the right agents to work from home. FurstPerson’s call center hiring solutions may soon be in more demand...