FurstPerson’s CEO Jeff Furst to Speak at 9th Annual Select Noble Users Group Conference
Published: Tuesday, April 27, 2010
CHICAGO – APRIL 27, 2010 – FurstPerson, a Chicago-based company that provides pre-employment hiring solutions to the contact center industry, today announced that President and Chief Executive Officer (CEO) Jeff Furst will be speaking at the 2010 Annual Select Noble Users Group (SNUG) Conference, being held at the Westin Atlanta Perimeter North Hotel from April 27-29, 2010 in Atlanta, Ga. This forum is designed to bring together Noble Systems and its clients to exchange ideas, feedback, and to work together to continually improve the service, delivery and performance of the Noble Solution.
The hour-long presentation, “Hiring for the Contact Center: Improving the Probability of Making the Right Hire,” is being held from 1:45 – 2:45 p.m. on Wed., April 28th. The audience will be able to participate in an interactive question and answer session to voice concerns and address challenges in their industry. Participants will learn more about the importance of recruiting and hiring the right people as a critical component of contact center operations. Specifically, the session will deliver these key takeaways:
• Understanding the impact of agent turnover and under-performing agents to business success;
• Implementing the steps to overcome labor constraint challenges;
• Instantiating winning hiring practices;
• Defining performance success metrics; and,
• How using a standardized pre-hire assessment process can help to identify the best candidates.
“Never before have the collections, customer care, sales, and support centers had as many tools available to increase the probability for high customer satisfaction levels,” said Furst. “By focusing on controllable elements such as hiring the right agent, contact centers can achieve marked improvements in their operations. We are pleased to support our partner Noble Systems in helping joint customers identify proven strategies to hiring great people, with the goal of improving the customer experience.”
To learn more about the conference and view the full seminar agenda go to:
https://nobleusersgroup.noblesys.com/snug2010.html
About SNUG
The Select Noble Users Group (SNUG) is a forum for Noble Systems and its clients to exchange ideas, feedback, and to work together to continually improve the service, delivery and performance of the Noble Solution. SNUG brings a variety of benefits to its members, including programs and events focused on building the relationship between Noble Systems and its clients. Membership in SNUG is included in Noble Systems' annual support and maintenance plans, and includes Noble's clients worldwide.
About FurstPerson, Inc.
FurstPerson operates a Software-as-a-Service (SaaS) contact center hiring system called 1stHire that is used in over 600 locations across North America, Europe, and Asia. FurstPerson’s contact center solution includes contact center simulations, problem solving tests, personality tests, and analytics that are all integrated into a hiring solution that enables contact center hiring managers to reduce contact center turnover and hire individuals that perform better on the job. For more information, visit http://www.furstperson.com.
