FurstPerson participates in Frost & Sullivan Golden Nugget eBroadcast
Published: Thursday, May 28, 2009
Hosted by Keith Dawson of Frost & Sullivan and in conjunction with Cicero, Inc. and Altitude Software, this eBroadcast has been designed to bring you the key takeaways, insights, and "aha" moments from the April 5th Annual Customer Contact 2009, East: A Frost & Sullivan Executive MindXchange.
Jeff Furst, President and CEO at FurstPerson, provides an overview of best practices for contact center hiring including a summary of the job analysis process, types of assessments that are most predictive for call center hiring, and how to link the call center hiring process to a financial case.
You can listen to the eBroadcast here. (Registration is required)
