News & Press

The latest news and information from FurstPerson.

Wage Survey Examines Call Center Industry and Hiring Opportunities

Published: April 07, 2010
From Susan J. Campbell, TMCnet Contributing Editor

FurstPerson and Vonage to Highlight Impact of Hiring on Customer Experience

Published: April 07, 2010
From PR Newswire 6 April 2010 April 8 Webinar Hosted by Contact Center Experts Frost & Sullivan

FurstPerson and Vonage To Highlight Impact of Hiring on Customer Experience

Published: April 06, 2010
April 8 Webinar Hosted by Contact Center Experts Frost & Sullivan

FurstPerson to Present at Conference of the Society for Industrial and Organizational Psychology (SIOP)

Published: March 22, 2010
FurstPerson, a Chicago-based company that provides the contact center industry with talent management solutions focused on pre-hiring processes, today announced that two of the company’s experts are slated to present at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), being held at the Hilton Atlanta on April 8-10, 2010 in Atlanta, Ga.

From TMC.net.com: Are Hiring Quality and Hiring Speed Mutually Exclusive?

Published: March 22, 2010
One of the biggest assets of the call center is its people. Hiring the “right” people is also one of the biggest challenges that call centers face. Compounding this challenge, the process for hiring the right people can be slow and daunting, costing the call center money and time. FurstPerson explores the importance of hiring and recruiting speed in a recent blog post.

Study Sheds New Light on Home Agent Issue

Published: March 12, 2010
From the March 12, 2010 National Associate of Call Centers newsletter, In Queue, an article from Paul Stockford of Saddletree Research about hiring and attrition in the home agent arena.

Call Center Hiring Solutions Provider FurstPerson Wins Two Product of the Year Awards

Published: February 15, 2010
Published Article -- FurstPerson has won two 2009 Product of the Year awards from Technology Marketing Corporation’s Customer Interaction Solutions magazine.

FurstPerson Wins 2009 Product of the Year Award from Customer Interaction Solutions Magazine

Published: February 01, 2010
Company recognized for delivering exceptional customer ROI on two solutions

FurstPerson Named Recipient of Frost & Sullivan’s Customer Value Award

Published: January 25, 2010
Company recognized for excellence in providing strategic value to contact centers

Press Release -- Second Annual FurstPerson Contact Center Recruitment & Compensation Survey Forecasts Increase in Hiring by More Than 10 Percent in 2010

Published: December 15, 2009
68% of contact center leaders expect hiring volume growth by 14 percent over next 12 months

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