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Date/Time: 9/8/2010 3:17:51 AM MST

Next Steps

News & Press

The latest news and information from FurstPerson.

FurstPerson: Are Home Agent Job Candidates Better?

Published: November 18, 2009
New white paper reveals that the home agent model has deeper talent pools & highlights keys to home agent hiring success

Call Center Optimization Best Practices of 2009

Published: November 18, 2009
Upcoming Webinar on Nov. 11 to feature FurstPerson’s Jeff Furst

Press Release - FurstPerson® Improves Technical Support Hiring

Published: June 16, 2009
A new technical support representative hiring process has been released by FurstPerson® which is proving to better qualify job candidates for these critical positions.

FurstPerson Mentioned in CRM Buyer Article

Published: June 10, 2009
Article by Maria Verlengia discussing how Call Centers are 'White-Collar Sweatshops.'

FurstPerson participates in Frost & Sullivan Golden Nugget eBroadcast

Published: May 28, 2009
Jeff Furst, President and CEO at FurstPerson, participated in the Frost & Sullivan Golden Nugget eBroadcast on May 7th which is now available online.

Board Member honored with Service Award

Published: May 28, 2009
Tom Furst honored with the Dr. Jasper G. Chen See, MD award at the 2009 NAATP Annual Addiction Treatment Leadership Conference

FurstPerson to participate in Frost & Sullivan eBroadcast on May 7th

Published: April 28, 2009
Straight from April’s 5th Annual Customer Contact 2009, East: A Frost & Sullivan Executive MindXchange, this eBroadcast has been designed to bring to your desktop, the key takeaways, insights and “aha” moments to further support the very foundation of your contact center.

Call Center Hiring Projected to Ring Up Gains in 2009

Published: March 30, 2009
A new white paper from FurstPerson identifies key metrics and success factors for companies and their call center hiring managers in the United States and Canada.