Printed from: http://www.furstperson.com/resources/newsletter/index.cfm Date/Time: 7/30/2010 4:37:27 AM MST
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2010 Newsletters 2010-06-07: CSAT, Net Promoter and Home Agent Models 2010-05-18: How Vonage is Increasing Customer Satisfaction by Hiring Better 2010-04-29: Find and Fix Your Managerial Blind Spot 2010-03-16: Quality of Hire and Recruiting Speed How do you have both? 2010-02-17: Two Ideas to Improve Contact Center Recruiting 2010-02-01: FurstPerson wins 2009 Product of the Year Award from Customer Interaction Solutions Magazine 2010-01-25: Frost & Sullivan awards FurstPerson 2009 Customer Value Award 2010-01-20: Registration Now Open for the 2010 Call Center Optimization Forum!
2009 Newsletters 2009-12-30: Webcast -- Top 50 Call Center Optimization Best Practices of 2009 2009-12-28: 5 Things You Should Know from the 2009 Contact Center Survey
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