Printed from: http://www.furstperson.com/resources/white-papers/index.cfm
Date/Time: 7/30/2010 4:42:23 AM MST

Next Steps

White Papers

Title	Filesize	Published
CSAT, Net Promoter and Home Agent Models	504KB	06/07/2010 8:27:42 AM
Searching for the Silver Bullet: Can One Test Alone Improve Quality of Hire?	287KB	02/04/2010 11:09:23 AM
Five Things You Should Know About Contact Center Recruitment and Compensation	298KB	12/14/2009 3:21:31 PM
The Role of the Interview: Ready for a New Job?	241KB	11/17/2009 1:13:43 PM
Are Home Agent Job Candidates Better?	354KB	10/05/2009 7:58:39 PM
8 Steps to Great Contact Center Hiring	349KB	06/10/2009 2:11:29 PM
Call Center Hiring Survey Snapshot - Best Recruiting Sources	200KB	03/31/2009 10:08:34 AM
Validating Assessments in the Real World	128KB	03/31/2009 4:12:13 AM
Did Turnover Ruin the Deal?	340KB	03/04/2009 8:32:41 AM
2008 Contact Babel North American Report	8.24MB	02/18/2009 11:16:29 AM
10 Things You Should Know from the 2008 Call Center Recruiting Survey	198KB	01/27/2009 3:35:17 PM
Transforming Staffing to Improve Turnover and Improve Hiring Quality	340KB	01/15/2009 1:30:07 PM
Reducing 0 to 90 Day Turnover - Six Steps	310KB	01/15/2009 1:28:40 PM
2008 Contact Babel North American Report - Attrition Chapter	730KB	01/13/2009 7:59:53 PM
Transforming the Culture of Attrition	336KB	01/13/2009 7:58:17 PM
Saving the Outsourcer from Turnover - Case Studies	361KB	12/19/2008 4:02:18 PM
Science of Hiring the Right Telecom Employee - Professional Practice Series	241KB	12/19/2008 4:01:24 PM