Solution - Labor Pool Discovery and Site Selection 

This customized solution evaluates the quantities and qualities of candidates in different geographic areas and helps contact centers to determine the ideal site for a new contact center based on their needs.  

Where should you locate your contact center?

Most people agree that the single biggest factor driving site selection is the size and quality of the labor pool. But how do you know the quality and quantity of candidates that would respond to your job postings?

How can Labor Pool Discovery help?

• Identify recruiting sources.
• Analyze real candidates applying for your potential jobs so you can understand how they fit your job requirements.
• Get a jumpstart on planning recruiting drives, training schedules, and budgets.

How does Labor Pool Discovery work?

• FurstPerson works in partnership with your real estate experts.
• Conduct a preliminary job analysis to understand what drives job performance in your organization.
• Customize our screening tools to fit your specific job requirements.
• Create test recruiting campaigns to deploy in each market.
• Measure candidate response ratios per site, including zip code and recruiting method analysis.
• Pre-qualify candidates to determine their potential success in your contact center environment.
• Provide the opportunity to transfer a pre-screened candidate to a live FurstPerson Assessor for additional qualification and research.

To learn more about Labor Pool Discovery and Site Selection, please contact us or call 1-888-626-3412.