Jeff Furst is the founder, president, and CEO of Chicago-based FurstPerson, Inc., a provider of job candidate assessment tests, web-based hiring systems and recruitment process outsourcing services for the contact center industry. Using his academic credentials as well as practical knowledge of the staffing industry, Jeff has envisioned, guided and grown FurstPerson to its unique position of offering clients the benefit of its prime focus on helping contact centers find, hire, and keep better employees.
Jeff has extensive experience with analyzing client needs and designing customized, integrated hiring solutions that sharpen recruitment strategies and tactics, streamline screening and selection, and improve agent retention. Jeff's goal is that hiring, training, staffing, and development all be linked through an integrated model that serves to build a profit-driven employment process. This vision is actualized in the web-based job candidate assessment solutions designed for the call center industry that FurstPerson has to offer.
Jeff has written numerous articles and been featured in several publications, including The Wall Street Journal, Call Center Magazine, Call Center Management Review, Business Week online, Chicago Tribune, and the Chicago Sun-Times. In addition, Jeff often speaks on contact center hiring practices at events such as Frost & Sullivan's Contact Center West 2005, Contact Center East 2008, and Contact Center West 2008, Contact Center Strategy Forum, American Banker Association, ICMI Knowledge Exchange, American Teleservices Association, and Continental Airlines' Call Center Excellence conference, as well as the 2008 Istanbul Call Center Conference.
Prior to starting FurstPerson, Jeff had careers with JP Morgan Chase and AT&T, where he was involved in product marketing and strategy. Jeff holds a B.A. in Economics from Northwestern University and an M.B.A. from The University of Chicago Booth School of Business.