Contact Center

Contact Center

Since 1997, FurstPerson has provided contact center and call center hiring services.  In 2002, FurstPerson released an integrated portfolio of assessment products that enable contact centers to measure work habits, work attitudes, work ability and work skills.  Our contact center implementations have been used for customer care, technical support, inbound sales, outbound sales, collections, chat/email, home agent, and supervisor hiring within contact center firms.

Outsourcer

Outsourcer

FurstPerson has extensive experience working with Outsourcing organizations. Our experience includes customer care, technical support, sales and collections call types as well as home agent models.

Retail

Retail

FurstPerson’s Retail hiring solution provides you with a proven approach to identify key success factors to the job, develop a hiring profile for any retail job like service, sales, or service and sales, and implement a web-based solution that will enable you to qualify each job candidate for your retail hiring need.

Hospitality

Hospitality

FurstPerson’s talent assessment solution for hospitality roles provides you with a proven approach to identify key success factors to the job, develop a hiring profile for the service positions, and implement a web-based solution that will enable you to qualify each job candidate.

Fast Casual & Quick Service Restaurants

Fast Casual & Quick Service Restaurants

FurstPerson’s talent assessment solution for fast casual and quick service restaurant (QSR) roles provides you with a proven approach to identify key success factors to the job, develop a hiring profile for the service positions, and implement a web-based solution that will enable you to qualify each job candidate.

Staffing & RPO

Staffing & RPO

Having provided temporary staffing solutions and Recruitment Process Outsourcing (RPO) solutions during our company history, FurstPerson is in a unique position to understand a staffing firm or RPO's complex needs when it comes to assessing job candidates for their end clients.