Customer Service

Customer Service

FurstPerson’s Customer Service hiring solution provides you with a proven approach to identify why employees are successful on the job, develop a hiring profile for your Customer Service positions, and implement a web-based solution that will enable you to qualify each job candidate for these roles.

Sales

Sales

FurstPerson’s Sales hiring solution provides you with a proven approach to identify key success factors to the job, develop a hiring profile for the Sales positions, and implement a web-based solution that will enable you to qualify each job candidate for the sales job profile.

Technical Support / Help Desk

Technical Support / Help Desk

FurstPerson’s Technical Support hiring solution provides you with a proven approach to identify key success factors to the job, develop a hiring profile for your technical support and help desk roles, and implement a web-based solution that will enable you to qualify each job candidate for the technical support job profile. You’ll be able to leverage FurstPerson’s extensive hiring research and award-winning assessments which include interactive simulations.

Collections

Collections

FurstPerson’s Collections hiring solution provides you with a proven approach to identify key success factors to the job, develop a hiring profile for your Collection roles, and implement a web-based solution that will enable you to qualify each job candidate for the Collections job profile. You’ll be able to leverage FurstPerson’s extensive hiring research and award-winning assessments which include interactive simulations.

Home Agents - Contact Centers

Home Agents - Contact Centers

FurstPerson is a leading provider of home agent hiring solutions for the contact center industry. Hire@Home, our award-winning home agent solution, is a powerful hiring system designed to enable you to evaluate your job candidates for at-home or virtual contact or call center solutions.

Field Services

Field Services

FurstPerson’s Field Services hiring solution provides you with a proven approach to identify key success factors to the job, develop a hiring profile for your Field Service roles, and implement a web-based solution that will enable you to qualify each job candidate for the Field Services job profile.  You’ll be able to leverage FurstPerson’s extensive hiring research and award-winning assessments which include interactive simulations.

Chat / Email

Chat / Email

FurstPerson’s Chat and Email hiring solution provides you with a proven approach to identify key success factors to the job, develop a hiring profile for the Chat and Email positions, and implement a web-based solution that will enable you to qualify each job candidate for the Chat and Email job profile.  You’ll be able to leverage FurstPerson’s extensive hiring research and award-winning assessments which include interactive simulations.