how remote jobs are different
selecting a recruiting model
contractor vs. employee
Moving agents from brick and mortar centers to work at home has been one of the biggest changes in the contact center industry over the last ten years driven by the high returns this workforce model can achieve.
Hiring for home agents requires a different approach than hiring for brick and mortar centers. We will discuss nine tips that can help you with your remote/home agent hiring program.
Download the whitepaper to learn more.