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Understand how home agent jobs are different:

  • Why you should use caution moving your best agents home.
  • The difference between Hub & Spoke and Virtual recruiting models.
  • How you can be more selective with a virtual model.

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DISCOVER: How to Hire The Best Home Agents.

Moving agents from brick and mortar centers to work at home has been one of the biggest changes in the contact center industry over the last ten years driven by the high returns this workforce model can achieve...Download now to read more.

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