Welcome to our 2015 in Review blog series. We're take a look back at some of the talent acquisition and hiring trends discussed in 2015, with today's topic focusing on work at home employees and hiring.
Work at home employees has been a hot topic for awhile, and in 2015 that conversation continued to grow. Studies that have come out have found that there are numerous benefits to having a remote workforce, including happier employees, higher retention rates, and lower overhead costs for brick-and-mortar office spaces. However, that doesn't mean that hiring a remote workforce is as easy as going through the interview process and then saying 'your new office is your bedroom/home office/kitchen/living room/favorite coffee spot' - in fact, it creates new aspects to consider and challenges to overcome. That's not to say that work at home isn't worth it, you just need to prepare accordingly for it. And in 2015, we aimed to help you do just that.
Below, you'll find some of our most popular blogs on the work at home/remote employee workforce, from important statistics to hiring the right employees, and even what to consider in a remote workforce supervisor. Read on to learn more, and be sure to check back in January 2016 for our new e-book about work at home employees.
8 Work at Home Statistics You Need to Know: Anyone can say that work at home is beneficial, but we took it one step further and took a look at the actual numbers behind the benefits and excitement for both you and your employees behind a remote workforce.
4 Qualities of an Effective Work at Home Supervisor: What does it take to hire a great remote contact center supervisor? We took a look at the four qualities you'll need to look for in order to help figure out what the best supervisor candidate would look like, as well as how you can start to evaluate them.
3 Home Run Benefits You Get From Work at Home Agents: For all the pros you get with a work at home workforce, it can sometimes feel like like people will just say "work at home is good because it's beneficial, and it's beneficial because it's good!" which, needless to say, doesn't tell you much. However, we looked at three tangable, proven benefits of a work at home workforce, and how these benefits can help your organization.
2 Important Statistics Behind Remote Workers and Employee Retention: Work at home employees are out there - literally. They could be spread far and wide, and that might make some weary about making sure those employees stay with the organization. To help bring light to this idea, we broke down two key statistics behind a remote workforce and employee retention.
How Do You Reduce Contact Center Turnover by 65%? Work at Home: At the end of the day, you don't want to see good employees leave for any reason, and you're probably constantly thinking about how to make sure that doesn't happen. Fortunately, work at home employees have a reduced turnover of 65%. What does this mean? Read the blog to find out more.
Topics: Contact Center Hiring