5 Ways Job Simulations Can Lead to Better New Hires

What do organizations that continuously field great employees do in their hiring process? 

Well, professional sports teams, orchestras, and Broadway musicals require everyone to audition for the job.  Common to each of these types of organizations is the desire for excellence. To help them ensure they will deliver a product that pleases their fans, they will typically require all potential team members or performers to audition for the job. 

Why Job Simulations are Beneficial

Unlike traditional interviews, which are all about “tell me” what you can do, auditions or simulations require potential future employees to “show me” what you can do.

For recruiting leaders hiring customer service, sales, or support employees, using job simulations can help you measure key job skills and abilities.

Realistic multimedia job simulations allow job candidates to play the part of a fictitious service, sales, or support representative while auditioning for a job from anywhere in the world. This gives hiring managers a realistic preview of a candidate’s skills, such as computer, multitasking and data entry skills.

Learn How to Use a Pre-Hire Audition to Maximize the Value of Contact Center Applicant Screening

Leading simulations have evolved from minimally interactive situational judgment tests to microcosms of service economy jobs, complete with training, interactive dashboards, timers, and branching that allows candidates to escalate or deescalate a customer’s emotional response based on how well they manage the interaction.

Simulations provide a company’s talent acquisition team benefits in five ways:

1. They recreate job tasks critical to the performance required in any given job which provides you with an improved way to measure the candidate.
   
   
2. Simulations assess an applicant's aptitude for learning how to perform tasks required on a given job before they are hired.
   
   
3. Job simulations assess a candidate's present ability to perform job related tasks by linking simulation performance to actual job performance using predictive analytics.
   
   
4. They provide applicants with a realistic preview of critical job tasks so they have a better understanding of the job requirements and duties.
   
   
5. They create an engaging candidate experience which promotes your employment brand. 

The beauty of the job simulation process is that it not only imitates but recreates the job experience, allowing candidates to learn new systems, apply them, and improve throughout the simulation process. By doing this, applicants can demonstrate skills and abilities directly related to the job for which they're applying, as opposed to just talking about them in an interview or writing them down on a resume!

Learn more about how simulations can help you find, hire, and keep the right talent for your organization by downloading your free copy of the whitepaper below.