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Contact Center Hiring Talent Selection Ideas

Maximize Talent Assessment by Driving Recruiting Effectiveness: Idea 5

Jeff Furst

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online hiring processIn a previous post, we outlined an example illustrating how the recruitment process can accelerate or decelerate the use of assessments. In the example we cited, both talent assessment process provided significant value to the organization, but being able to be more selective provided an additional 30% improvement in performance.

With a lower pass rate, more low performing candidates are eliminated from consideration. In order to be able to be more selective, though, we need to be able to recruit as many candidates into the top of the funnel as possible. Over the next several posts, we will highlight strategies and tactics that have enabled organizations to improve their ability to recruit more candidates into their hiring funnel.


Blog graphic 03 02 12

See previous posts:

Idea 1 - Right sized recruiting team

Idea 2 - Create an incentive plan for the recruiting team

Idea 3 - Hire the right recruiting team talent

Idea 4 - Centralize common recruiting practices

Image courtesy of FreeDigitalPhotos.net

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Topics: Contact Center Hiring, Talent Selection Ideas

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Written by Jeff Furst

Jeff Furst's passion is helping leading organizations with the intelligence needed to identify a quality hire through the talent selection process.

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