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Talent Selection Ideas Talent Analytics and Metrics

Driving Customer Satisfaction at Contact Centers [Podcast]

Jeff Furst

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In this FurstPerson podcast, Mark Miller, Senior Director - Contact Center Practice at J.D. Power and Associates, discusses the firm's research on customer satisfaction, key drivers to achieving customer satisfaction, and the impact of hiring into the contact center.

 

Topics: Talent Selection Ideas, Talent Analytics and Metrics

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Written by Jeff Furst

Jeff Furst's passion is helping leading organizations with the intelligence needed to identify a quality hire through the talent selection process.

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