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NACC News Note features FurstPerson CC Audition Talk & Note

Jeff Furst

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NACC Last month, FurstPerson introduced CC Audition Talk & Note, a pre-hire assessment tool that uses speech recognition technology to create a highly realistic contact simulation environment. Paul Stockford of Saddletree Research has released a National Association of Call Centers News Note report featuring FurstPerson and how the CC Audition simulation uses technology to reduce agent turnover and attrition.

Read the entire NACC News Note.

Topics: Contact Center Hiring, Talent Selection Ideas, Talent Analytics and Metrics

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Written by Jeff Furst

Jeff Furst's passion is helping leading organizations with the intelligence needed to identify a quality hire through the talent selection process.

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