Last month, FurstPerson introduced CC Audition Talk & Note, a pre-hire assessment tool that uses speech recognition technology to create a highly realistic contact simulation environment. Paul Stockford of Saddletree Research has released a National Association of Call Centers News Note report featuring FurstPerson and how the CC Audition simulation uses technology to reduce agent turnover and attrition.
Topics: Contact Center Hiring, Talent Selection Ideas, Talent Analytics and Metrics