• About
  • Partner
  • Contact
  • Blog
FurstPerson
  • Talent Forward
    • Talent Selection
    • Talent Development
    • Digital Delivery
  • Products
    • Skill
    • Ability
    • Motivation
    • Custom
  • Results
  • Resources
  • Media
  • Pricing
  • Login
  • All
     
  • Better
    Interviewing
  • Legal
    & Compliance
  • Contact Center Hiring
  • Talent Analytics & Business Outcomes
  • Talent Selection Ideas
Contact Center Hiring Talent Selection Ideas

FurstPerson: Best Solution Provider for Agent Life-Cycle Software

Jeff Furst

Tweet

Business NewsFurstPerson has been recognized as the “Best Solution Provider for Agent Life-Cycle HR Software in the United States” among this market segment’s top competitors. In the recently released industry analyst report 2010 U.S. Contact Center Market: Trends in Contact Center Strategies, Operations, and Technologies, Frost & Sullivan surveyed 311 customer care and contact center operations managers. FurstPerson emerged as a leader in agent life-cycle HR software, with 63 percent of surveyed U.S. contact center managers rating FurstPerson as the number-one brand among providers, compared to 25 percent for the runner up.

Among those who primarily use FurstPerson’s agent life-cycle software, 90 percent rated FurstPerson as the best brand in this category giving FurstPerson the top Frost Brand Performance Index score. Published by the Frost & Sullivan, a leading research and consulting firm, the report defines the category as “the software used to manage the agent life-cycle from pre-hire assessment, through hiring, training, and retention.”

This category is defined by Frost & Sullivan as the software used to manage the agent life-cycle from pre-hire assessment, to hiring, training, and retention. Frost & Sullivan surveyed 311 U.S. contact center managers and others who are involved in evaluating, specifying, recommending, or approving the purchase of contact center products or services. A web-based survey methodology was used during March – April 2010.

“We’re honored to have been awarded the 2010 U.S. Contact Centers’ Choice Award for Best Solution Provider for Agent Life-Cycle HR Software based on Frost & Sullivan’s survey of end-users in contact center operations. This award is a result of our focus on defining our client’s contact center hiring challenges and working to help them resolve those challenges with our web-based assessment tools and focused consulting efforts. We’re privileged to partner with so many great organizations and people”, said Jeff Furst, President and CEO of FurstPerson.

 

New Call-to-action

Image courtesy of [image creator name] / FreeDigitalPhotos.net

Topics: Contact Center Hiring, Talent Selection Ideas

contact us to learn more

Written by Jeff Furst

Jeff Furst's passion is helping leading organizations with the intelligence needed to identify a quality hire through the talent selection process.

Feel like you could use some more productivity hacks? We've got it covered! Get over 100 tips, hacks, and tactics to have a productive day at work.

Like this?

Tips, tricks & hacks to make data-driven decisions and accelerate growth.

 

Subscribe to Email Updates

Enter your email to receive weekly updates from the FurstPerson blog

Resources

  • Partner
  • Our Insights
  • Blog
  • Site Map

Company

  • About Us
  • Media
  • Careers
  • Privacy Policy
  • Terms of Service

Products

  • Our Products
  • Contact Sales
call us: +1-888-626-3412

Subscribe to Trending Industry Updates

© 2019 FurstPerson, Inc. All Rights Reserved.