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Contact Center Hiring Talent Selection Ideas

OVUM Thinks We Are Cool

Jeff Furst

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OVUM

Recently, Ian Jacobs at OVUM wrote a report called “Three cool customer interaction technology companies in North America.”

FurstPerson was featured as one of these cool companies: "By focusing on an area in which contact centers have traditionally taken an assembly-line approach and providing a way to transform those processes into strategic assets, FurstPerson has pioneered a new technology category."

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Topics: Contact Center Hiring, Talent Selection Ideas

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Written by Jeff Furst

Jeff Furst's passion is helping leading organizations with the intelligence needed to identify a quality hire through the talent selection process.

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