FurstPerson announced that two of its solutions, 1stSolve and 1stHire, were named winners of the 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, which is the leading publication covering CRM (customer relationship management), call centers and teleservices. It bases the awards on proven dedication to quality in solutions that benefit the customers’ overall experience, as well as return on investment(ROI) for companies that use them.
FurstPerson is focused on hiring the right contact center employees with the goal of reducing contact center turnover and improving new hire job performance which lead to better financial results for the contact center. Our web-based assessment products, contact center simulations, as well as its consulting services are designed exclusively for the contact and call center industry. Companies using FurstPerson solutions have improved their contact center hiring results for new hire retention and job performance, with typical results ranging from 10-50 percent reductions in 0-90 day attrition and 5-20 percent increases in new hire job performance.
The two products Customer Interaction Solutions recognized, 1stSolve and 1stHire, provide complementary tools for contact center hiring managers.
1stSolve is primarily a problem-solving test – it accurately evaluates job candidates’ ability to work in complex contact center roles. Test questions are presented dynamically to a job candidate via a sophisticated Computer Adaptive Test engine. 1stSolve is designed to balance test security with test efficiency.
1stHire is FurstPerson’s contact center hiring technology solution that powers the company’s award-winning brick and mortar and home agent hiring solutions. This solution offers reporting/analytics, hiring workflow, candidate communication tools, scheduling tools, and pre-employment assessment capabilities including FurstPerson’s award-winning CC Audition® call center simulation.
Last month, FurstPerson received Frost & Sullivan's 2009 Customer Value Enhancement award.