We're very pleased to announce that Frost & Sullivan has awarded FurstPerson with the 2009 North American Customer Value Enhancement Award in Contact Centers. This is a great validation of the daily efforts that our team makes to create value for our clients.
Frost & Sullivan is an industry research and consulting firm. The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products.
Frost & Sullivan identified three key performance drivers for FurstPerson:
1. Hiring solutions targeted to Contact Centers
2. Adding value to agent performance optimization suites
3. Unique focus on creating value for outsourcers
"FurstPerson's leadership and vision have stood out among its competitors for several reasons, including its higher visibility in the industry and its aggressive global efforts to automate the hiring process," said Keith Dawson, principal analyst of Frost & Sullivan's North America contact center practice.
Regarding point two above, Keith Dawson has long advocated that a successful hiring process will enhance the effectiveness of performance optimization tools and solutions. We've supported this approach since we founded the company in 1997.