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Contact Center Hiring Talent Selection Ideas

CC Audition® Recognized For Industry Leadership Position

Jeff Furst

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shutterstock_192509111Simulations are a powerful assessment tool for evaluating job candidates for work ability and work skills. As an example, consider call control metrics, specifically Average Handle Time (AHT). We find that candidates who score higher on our CC Audition simulation have better average handle times than those that score lower. Let's assume that the average difference is 25 seconds. Saving 25 seconds per call times thousands, if not millions, of calls is a significant financial gain to the call center operations.

To read Dr. Handler's article, please click here.

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Topics: Contact Center Hiring, Talent Selection Ideas

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Written by Jeff Furst

Jeff Furst's passion is helping leading organizations with the intelligence needed to identify a quality hire through the talent selection process.

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