Kevin Wheeler, the noted HR consultant, provided a list of Hot technologies, products, and firms for 2008 in his column at ERE.net. We’re pleased that our CC Audition realistic job simulation was included.
Said Wheeler, “Recently, online simulations have emerged, especially in assessing call center staff and other positions where skills are straight-forward and success measurable in quantitative ways.”
Wheeler is exactly right. Not only do simulations like our CC Audition measure critical competencies like multi-tasking and computer ability, but our clients can see links between candidate testing scores and job performance metrics (call control, quality, and sales for example). These links can be quantified allowing the hiring team to better evaluate a pool of job candidates. Better evaluation allows increases the probability of making the right hire.
Simulations also provide a “cool” factor for the candidate experience. Imagine two contact centers in the same office park and both are hiring. One center uses a traditional typing test. The other center uses an interactive simulation. Which center will deliver a better candidate experience and potentially have the advantage in hiring?
Simulations allow your organization to be faster and more accurate in matching job candidates to open positions in your contact center while delivering a better candidate experience.