There are several qualities that make up an effective interviewer.
To identify those qualities it is important to understand the purpose of a job interview is to help determine if an individual is the right fit for the position, company, and culture they are interviewing for.
The ultimate goal is to select an individual who will meet the expectations of the position, and in most cases be able to retain them long-term. Here, we’ll focus on the most essential qualities I’ve found effective interviewers possess.
1. Understand the Candidate's Perspective
You must take the time to understand the perspective of the candidate being interviewed. It is just as important that the candidate assess whether the position, company, and culture, is a good fit for them, not simply you assessing whether they are good fit. In addition, you should be able to understand the position you are hiring for, especially if that position is ultimately supervised by another person. This is essential for recruiters as they support the staffing needs of their clients. Proper perspective leads to better decisions at every step of the process.
2. Master Your Communication Skills
Effective communication comes down to two things:
- You must be able to communicate in a way the audience can understand. It is not enough to simply say the words and expect your audience truly understands what you’re trying to convey.
- You must be a good listener. Listening requires that you make an effort to understand the message from the perspective that the person communicating is coming from. Typically probing questions are required to ensure that understanding.
3. Be Prepared
Preparation is critical to successful decisions. It is important that you take the time to properly prepare yourself to conduct the interview. This includes understanding the market, the industry, and the available labor pool you are hiring in. You also need to understand what skills are required in the position you’re hiring for and gain a basic level of understanding about the candidate’s experience and work history. You’ll get a deeper understanding during the interview, so don’t read too much into the information included in the resume or job application.
4. Exercise Clarity in Judgment
There needs to be an ability to see through the smoke screen and focus on the actual points that matter to success in the position. Purposely trying to make the candidate comfortable based on the belief that they’ll open up and expose their true self
, is a great approach. However, you cannot purposely try to make the candidate comfortable, and then during the interview determine they were too comfortable, ultimately making that your reason to not move forward with the candidate.
5. Be Strategic in Your Approach
If you have the right perspective, communicate well, take the time to prepare, and apply clarity in your judgment, you’ve set the foundation for developing a solid strategy. Effective interviewers don’t simply show up and conduct the interview. They have a hiring strategy developed that is aligned with the organization’s goals. From the strategic approach they can then deploy tactics that meet the organization’s goals.
Companies hiring in large volume for the same position type, such as call centers or large retailers, face a significant challenge in trying to ensure effective interviewing. How do you ensure the strategy is aligned and tactics are being deployed consistently and in accordance with the organization’s goals? FurstPerson has developed a solution that will help you meet that challenge. You can accomplish consistency in these essential qualities, while utilizing multiple interviewers.