• About
  • Partner
  • Contact
  • Blog
FurstPerson
  • Talent Forward
    • Talent Selection
    • Talent Development
    • Digital Delivery
  • Products
    • Skill
    • Ability
    • Motivation
    • Custom
  • Results
  • Resources
  • Media
  • Pricing
  • Login
  • All
     
  • Better
    Interviewing
  • Legal
    & Compliance
  • Contact Center Hiring
  • Talent Analytics & Business Outcomes
  • Talent Selection Ideas
Contact Center Hiring Talent Selection Ideas

Linking Your Hiring Process to a Positive Customer Experience

Jeff Furst

Tweet

contact center hiring

What can doctors teach contact center leaders about the customer experience? Jim Rembach of Customer Relationship Metrics discussed some similarities between patient satisfaction and customer satisfaction in a recent video. 

During the video, Jim referenced work FurstPerson has developed to identify key abilities, skills and behaviors (competencies) that drive performance during a customer interaction in a contact center. FurstPerson has demonstrated that hiring the right contact center employee will lead to improved customer satisfaction because these new hires can do the job and want to do the job.

Learn more about our research linking better hiring practices to better operational performance by visiting our whitepapers and case studies.

New Call-to-action

Topics: Contact Center Hiring, Talent Selection Ideas

contact us to learn more

Written by Jeff Furst

Jeff Furst's passion is helping leading organizations with the intelligence needed to identify a quality hire through the talent selection process.

Feel like you could use some more productivity hacks? We've got it covered! Get over 100 tips, hacks, and tactics to have a productive day at work.

Like this?

Tips, tricks & hacks to make data-driven decisions and accelerate growth.

 

Subscribe to Email Updates

Enter your email to receive weekly updates from the FurstPerson blog

Resources

  • Partner
  • Our Insights
  • Blog
  • Site Map

Company

  • About Us
  • Media
  • Careers
  • Privacy Policy
  • Terms of Service

Products

  • Our Products
  • Contact Sales
call us: +1-888-626-3412

Subscribe to Trending Industry Updates

© 2021 FurstPerson, Inc. All Rights Reserved.