• About
  • Partner
  • Contact
  • Blog
FurstPerson
  • Talent Forward
    • Talent Selection
    • Talent Development
    • Digital Delivery
  • Products
    • Skill
    • Ability
    • Motivation
    • Custom
  • Results
  • Resources
  • Media
  • Pricing
  • Login
  • All
     
  • Better
    Interviewing
  • Legal
    & Compliance
  • Contact Center Hiring
  • Talent Analytics & Business Outcomes
  • Talent Selection Ideas
Talent Selection Ideas

How a Virtual Model Makes Hiring Work at Home Agents More Selective

Jeff Furst

Tweet

Blog_Post_5_-_Graphic_1Why does this matter?  It is all about optimizing your hiring process and performance to drive more profit for your organization.  Using a data-driven hiring process will demonstrate that the more selective you can be, the more value you can drive in new hire production.  This can lead to performance improvements of 20% to 50% for more selective hiring models than hiring models stuck at a 3 to 1 hiring ratio.

The figure below helps illustrate why.  The virtual agent model allows you access to an expanded labor pool which means you gain more candidates that are potential top performers.  With more candidates in the potential high-performer talent pool, you can be more selective.  Instead of hiring at a 3 to 1 ratio, many recruiters operating a virtual model can hire at a 10 to 1 ratio or even better.  To take advantage of an increased talent pool, you do need to understand what a top performer in your company is like.  A data-driven hiring model can help you achieve this insight.  

 

The other key benefit to the virtual model is the ability to optimize your recruiting efforts.  For each candidate that completes your process, you can match them to all of your contact center job families and call types.  This enables you to save significant recruiting expense, improve the chances of a candidate being hired by your organization, and improve overall fill time.  

New Call-to-action

Topics: Talent Selection Ideas

contact us to learn more

Written by Jeff Furst

Jeff Furst's passion is helping leading organizations with the intelligence needed to identify a quality hire through the talent selection process.

Feel like you could use some more productivity hacks? We've got it covered! Get over 100 tips, hacks, and tactics to have a productive day at work.

Like this?

Tips, tricks & hacks to make data-driven decisions and accelerate growth.

 

Subscribe to Email Updates

Enter your email to receive weekly updates from the FurstPerson blog

Resources

  • Partner
  • Our Insights
  • Blog
  • Site Map

Company

  • About Us
  • Media
  • Careers
  • Privacy Policy
  • Terms of Service

Products

  • Our Products
  • Contact Sales
call us: +1-888-626-3412

Subscribe to Trending Industry Updates

© 2021 FurstPerson, Inc. All Rights Reserved.