• About
  • Partner
  • Contact
  • Blog
FurstPerson
  • Talent Forward
    • Talent Selection
    • Talent Development
    • Digital Delivery
  • Products
    • Skill
    • Ability
    • Motivation
    • Custom
  • Results
  • Resources
  • Media
  • Pricing
  • Login
  • All
     
  • Better
    Interviewing
  • Legal
    & Compliance
  • Contact Center Hiring
  • Talent Analytics & Business Outcomes
  • Talent Selection Ideas
Work at Home

Remote Agent Talent Assessment: The Virtual Model and Candidate Volume

Jeff Furst

Tweet

What are the Recruiting Models for Remote Agent Hiring

FurstPerson Types Recruitment Models - hub and spoke and virtualIn part 2 of our blog series on remote talent assessment strategies, we took a look at the advantages of the virtual recruiting model and the key role it plays in hiring remote agents. Now, in part 3, we examine ways to prepare for an increase in candidate volume when moving to a virtual recruiting model.

There are Two Recruiting Models for Remote Agent Hiring: Hub and Spoke and Virtual

  • Hub and spoke means that your agents work at home but live within a convenient drive time of the physical center.
  • Virtual means that agents can live anywhere.

For hub and spoke, candidate volume is not as large a concern because it will mirror your brick and mortar volume. However, moving to a virtual model requires you to carefully plan the recruitment process and workflow. You should experience an increase in candidate volume with a virtual model which means you need to consider hiring automation. If you stick with a recruiter led interviewing process, your costs will skyrocket, the candidate experience will be poor and, the candidate and recruiter effort will be significant. Whether it is using assessment tests or some other type of filtering, you should plan to automate the front-end of the hiring process.

For a more detailed discussion on talent assessment strategies in the home agent model, view our white paper below.

New Call-to-action

Topics: Work at Home

contact us to learn more

Written by Jeff Furst

Jeff Furst's passion is helping leading organizations with the intelligence needed to identify a quality hire through the talent selection process.

Feel like you could use some more productivity hacks? We've got it covered! Get over 100 tips, hacks, and tactics to have a productive day at work.

Like this?

Tips, tricks & hacks to make data-driven decisions and accelerate growth.

 

Subscribe to Email Updates

Enter your email to receive weekly updates from the FurstPerson blog

Resources

  • Partner
  • Our Insights
  • Blog
  • Site Map

Company

  • About Us
  • Media
  • Careers
  • Privacy Policy
  • Terms of Service

Products

  • Our Products
  • Contact Sales
call us: +1-888-626-3412

Subscribe to Trending Industry Updates

© 2021 FurstPerson, Inc. All Rights Reserved.