You will need to determine your company policy on providing a computer to the new hire or requiring them to purchase or use their existing computer. This has a number of technical and financial implications including compensation and tax benefits. When the home agent model was just beginning to gain traction in the contact center market, most employers required their employees to provide their own computer. Recruiters used computer diagnostic tools to evaluate the “production readiness” of a job candidate’s personal computer. Now, more companies are providing computers in order to create standardization and reduce compliance risk and costs.
Topics: Work at Home, Talent Analytics and Business Outcomes