Live Chat Simulation Assessment

CC Audition® Chat

CC Audition® Chat provides a highly realistic live chat environment that allows hiring managers to measure the on-the-job skills required of a successful live chat agent. Our data-driven predictive tools and statistically validated solutions help you make hiring decisions that drive customer loyalty and revenue growth for your company.   

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See a quick preview of CC Audition® Chat
CC Audition® Chat
 

Discover how FurstPerson drives growth for your business with live chat simulations.

Contact a FurstPerson expert to learn more about live chat and our predictive talent assessment solutions.

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Whether they're purchasing your product, using your software, or exploring your website, your customers want a quick, efficient, and effortless online experience. Having the right agent available to help is essential in making that experience complete. 


FurstPerson's award-winning live chat simulations ensure your job candidates can handle the technical demands of the job while providing high-quality customer service.

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Let Your Talent Exceed Your Operating Goals

Engineered with precision and tailored to the unique needs of your business, CC Audition® Chat provides highly predictive insights for a number of important candidate qualities essential for success on the job, including:

  • Customer Interactions
  • Accuracy
  • Service Orientation
  • Quality
  • Customer Satisfaction
  • Sales Potential
  • Issue Resolution

Predict the actual performance of your live chat agent candidates, and transform the way you hire frontline talent.

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Key Features


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Remote or in-office
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  • English
  • Multi-language compatible
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After a job preview, applicants will complete a brief training class and practice chat and then graduate into production where they will begin by engaging with a single customer and progress to supporting concurrent chats
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Global
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  • Computer Navigation
  • Accuracy
  • Service Orientation
  • Multi-tasking
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Standard version – 3 customer chats, 2 concurrent – requires an average of 25 minutes to complete 

Discover how FurstPerson drives growth for your business with live chat simulations.

Contact a FurstPerson expert to learn more about live chat and our predictive talent assessment solutions.

Contact Us