CC Audition® Chat provides a highly realistic live chat environment that allows hiring managers to measure the on-the-job skills required of a successful live chat agent. Our data-driven predictive tools and statistically validated solutions help you make hiring decisions that drive customer loyalty and revenue growth for your company.
Top performers on CC Audition® Chat have better customer satisfaction ratings, better process compliance, and fewer errors.
From managing multiple inputs to making decisions on how to best help your customers, FurstPerson's live chat assessment software ensures your candidates are ready to meet the demands of the job.
Our user-friendly software enables your candidates to complete the live chat simulation assessment online anytime, anywhere.
With integration of multimedia on all fronts, CC Audition® Chat creates a fully immersive assessment experience.
Whether they're purchasing your product, using your software, or exploring your website, your customers want a quick, efficient, and effortless online experience. Having the right agent available to help is essential in making that experience complete.
FurstPerson's award-winning live chat simulations ensure your job candidates can handle the technical demands of the job while providing high-quality customer service.
Engineered with precision and tailored to the unique needs of your business, CC Audition® Chat provides highly predictive insights for a number of important candidate qualities essential for success on the job, including:
Predict the actual performance of your live chat agent candidates, and transform the way you hire frontline talent.